eDerm provides a team of professional, experienced support personnel to help you fully utilize your eDerm system. Contact your eDerm representative for additional information.
SUPPORT IS AVAILABLE
- Remotely: With your permission, eDerm support can access your computers, take momentary control and provide assistance.
- Electronically: Any user may submit support questions via the eDerm system through our support link.
- By Phone: Toll-free 1-877-877-4500 during support hours of 8 a.m. - 7 p.m. EST
SUPPORT IS CLOSED FOR COMPANY HOLIDAYS
- New Year's Day
- Memorial Day
- Independence Day (Observed Day)
- Labor Day
- Thanksgiving Day
- Friday After Thanksgiving
- Christmas Eve (Observed Day)
- Christmas Day (Observed Day)
ADDITIONAL SUPPORT
eDerm Support is available to assist by providing information to help resolve software or business issues relating to use of eDerm Systems. Requests for custom technical work or other similar items are referred to applicable eDerm teams for a needs assessment and a price quote.
- System support
- and resolution
- Evaluate internet
- connectivity and
- performance issues
- Help with e-claim
- submissions,
- e-prescribing, and
- reporting features
- Support with billing
- and ordering new
- services
© Copyright 2010 eDerm Systems, LLC. All rights reserved.